Responsible Gaming at jldbt — Play Smart, Stay in Control

Our Commitment to Responsible Gaming

At jldbt, responsible gaming is not a box to tick — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to a platform that takes their wellbeing seriously, provides transparent information about the risks associated with gambling, and offers practical tools to help them stay in control of their gaming behaviour at all times.

Gambling is a form of entertainment, and like all forms of entertainment it comes with a cost. We ask every jldbt member to set a personal entertainment budget before they start playing, to treat any winnings as a bonus rather than expected income, and to never gamble with money that is needed for essential living expenses such as rent, food, healthcare or education. These are not just guidelines — they are the foundations of genuinely responsible play.

jldbt actively monitors player activity for indicators of at-risk gambling behaviour. Where our systems detect patterns that may suggest a player is experiencing difficulties, our responsible gaming team will reach out proactively. We do this because we genuinely care about the wellbeing of our members — not because regulation requires it, but because it is simply the right thing to do.

Responsible Gaming Tools Available to All Members

jldbt provides the following practical tools to all registered members. These tools are free to use and can be activated at any time by contacting our 24/7 support team at [email protected].

Age Restriction Policy — 21+ Only

jldbt operates a strict 21+ age policy across all services offered on the Platform. This is not simply a recommendation — it is a non-negotiable requirement. Any person found to be under the age of 21 will have their account immediately closed, all funds returned to the payment source where technically possible, and all activity records permanently deleted from our systems.

During the registration process, jldbt collects date-of-birth information and reserves the right to request government-issued identity verification (NID, passport, or birth certificate) at any point before or after account activation. Members who fail to provide satisfactory age verification documentation when requested will have their account suspended pending verification and will be unable to deposit, place bets or request withdrawals during this period.

We strongly recommend that all adults who share devices with children or young people install a parental control application and use password protection on their jldbt accounts. Never share your login credentials with anyone, including family members.

Deposit Limits — Managing Your Spending

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling spend within your personal budget. jldbt allows every registered member to set the following types of deposit limit:

• Daily deposit limit — restricts the total BDT amount you can deposit within any 24-hour rolling period.
• Weekly deposit limit — restricts the total BDT amount you can deposit across any rolling 7-day period.
• Monthly deposit limit — restricts the total BDT amount you can deposit across any rolling 30-day period.
• Combined limits — you may set limits at multiple time intervals simultaneously for stronger control over your gaming budget.

When you request a reduction in your deposit limit, the change takes effect immediately. If you later request an increase in your deposit limit, jldbt will apply a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider and ensures the tool genuinely protects your financial wellbeing.

Session Limits and Time-Out Features

Time spent gambling can quickly become difficult to track, especially when using a mobile platform. jldbt provides two distinct time-management tools to help members keep their gaming sessions within reasonable limits.

Session Time Limit

You can set a maximum session duration of your choice — for example, 1 hour, 2 hours or 4 hours. When the limit is reached, your session ends automatically and you are logged out. You will not be able to log back in immediately — a minimum cool-down period applies before your next session can begin.

Reality Check Reminders

Reality check reminders are on-screen notifications that appear at a frequency of your choice during your gaming session. Each reminder displays your current session duration and net spend. You choose whether to continue playing or to end the session. This simple feature is effective because it makes gaming time visible and conscious rather than passive.

Self-Exclusion — Taking a Full Break

Self-exclusion is the most comprehensive responsible gaming tool available at jldbt. It is designed for members who feel that gambling is becoming a problem in their life and who wish to stop accessing the Platform entirely for a defined period of time.

jldbt offers the following self-exclusion periods: 30 days, 60 days, 90 days, 6 months, 1 year, and permanent exclusion. To request self-exclusion, contact our support team at [email protected] with your full name and registered mobile number. Your account will be suspended within 24 hours of your request being received.

After a self-exclusion period expires, your account will not automatically reactivate. You must contact support to request reinstatement, at which point our responsible gaming team will conduct a brief review to ensure you are comfortable returning to play. We take this step because the welfare of our members always comes first.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income level or background. It often develops gradually, which makes it difficult to recognise in yourself. Below are common warning signs that gambling may be becoming a problem:

• Spending more money on gambling than you originally intended or can comfortably afford.
• Chasing losses — continuing to gamble in an attempt to recover money you have already lost.
• Neglecting work, family responsibilities, or social activities because of time spent gambling.
• Feeling anxious, irritable or restless when unable to gamble, or using gambling as a way to escape stress, worry or depression.
• Borrowing money from friends, family, or financial institutions to fund your gambling activity.
• Lying to others about how much time or money you spend on gambling.
• Repeatedly failing to cut down or stop gambling despite genuine attempts to do so.

If you recognise any of the above signs in yourself or in someone you know, we urge you to reach out for help immediately. You do not have to face this alone. jldbt's support team is available 24/7, and confidential help is available from mental health and gambling addiction support organisations in Bangladesh.

Getting Help — You Are Not Alone

If you feel that gambling is negatively affecting your life, your finances, or your relationships, please reach out for help without delay. jldbt takes every request for assistance seriously and will support you through the process of accessing the tools and resources you need.

Remember: seeking help is a sign of strength, not weakness. The sooner you reach out, the sooner you can regain control of your finances, your time, and your wellbeing. jldbt will always support members who take the courageous step of asking for help.

Protecting Vulnerable Players

jldbt is committed to identifying and protecting players who may be in a vulnerable situation. This includes players who show signs of problem gambling, players who are going through personal financial hardship, and players who may be experiencing mental health difficulties. Our responsible gaming team is trained to recognise the indicators of vulnerability and to respond with appropriate care and sensitivity.

Where our monitoring systems flag a member account for potentially at-risk behaviour, a member of our responsible gaming team will make contact to offer support and information about the tools available. We may, in serious cases, proactively apply temporary deposit limits or session limits to an account while a review is conducted. Any such action will always be communicated clearly to the affected member, and the member retains the right to contact our support team to discuss the decision.

Closing Your Account

If you wish to permanently close your jldbt account for any reason, including responsible gaming reasons, you can do so at any time by contacting our support team at [email protected]. Please include your full registered name and mobile number in your request. Account closure requests are processed within 24 hours. Any remaining balance in your account at the time of closure will be returned to your registered payment method (bKash, Nagad, Rocket, or Upay) subject to standard identity verification requirements.

Please note that account closure is different from self-exclusion. If you are closing your account specifically because gambling is becoming a problem, we strongly recommend choosing self-exclusion rather than standard account closure — self-exclusion includes additional safeguards and a mandatory reinstatement review that standard closure does not provide. If you are unsure which option is right for you, contact our support team and we will help you choose the most appropriate path.